FTP lets you move files to and from your website with a program such as FileZilla, and is the easiest way to upload a whole site at once. Your main hosting account already works as an FTP login, and you can add extra FTP accounts for a designer or developer so they never need your main password.
To connect with your main account, use these settings in your FTP program:
| Setting | Value |
|---|---|
| Host | ftp.your-domain (or cp.mywebsitehost.co.uk) |
| Username | your hosting username |
| Password | your hosting password |
| Port | 21 |
| Encryption | Explicit FTP over TLS (recommended) |
Your website files are in domains → your-domain → public_html; the public_html shortcut at the top level goes to the same place.
To add an FTP account for someone else, open Account Manager → FTP Management and click Create FTP Account. Enter a username (it becomes username@your-domain), set a password, and choose where the account is allowed to go: Domain gives access to the whole domain folder, User limits it to a folder named after the username inside public_html, and Custom lets you type any folder path. For a web designer, Custom with the path of your public_html folder is usually right. Click Create, then give them the full username including the @your-domain part.
Back on the FTP Management page, the Actions menu next to each account lets you change its password, change its folder or delete it.
If you have any trouble, raise a ticket and we will sort it out.
