Email

Creating mailboxes and email aliases

Help centre Email

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Everything about your Professional Email addresses is managed in one place in your account: creating mailboxes, adding extra addresses (aliases), changing passwords and adding more mailboxes. This guide shows where each one lives.

Finding Manage Email Accounts

  1. Log in to your account and open Services.
  2. Click your Professional Email service. A free mailbox that came with your hosting plan is listed here as its own Professional Email service.
  3. In the side menu, under Email Management, choose Manage Email Accounts.

The page lists every mailbox, and tells you how many you've created out of how many you've paid for, for example “You have created 1 of 2 available accounts”.

Creating a mailbox

  1. Click Create User.
  2. Enter the person's first name, last name and display name. The display name is what people see in their inbox next to your messages.
  3. Enter the part of the address before the @, for example sales. The domain is filled in for you.
  4. Type a password or click Generate Password. Keep a note of it: you'll need it to set up the mailbox in an email app.
  5. Save. The mailbox is ready to use straight away.

Then set it up on your phone or computer with Setting up your email on a phone or computer, or open it in your browser from Log in to OX App Suite in the same side menu.

Aliases: extra addresses for free

An alias is another address that delivers into an existing mailbox. If one person answers both info@ and sales@, you don't need two mailboxes: make one mailbox and give it an alias. You can send from an alias as well as receive.

  1. On Manage Email Accounts, click Email Aliases under the mailbox.
  2. Type the new address before the @ and click Create.

Aliases don't count towards your number of mailboxes. To remove one, open the same list and delete it; the mailbox itself isn't affected.

Changing a password

Click Set Password next to the mailbox, enter the new password twice, and save. Every phone and computer using that mailbox will ask for the new password the next time it checks for mail.

Adding more mailboxes

When every mailbox you've paid for is in use, add more:

  1. Click Upgrade on the same page (or in the side menu).
  2. Under Qty, enter the total number of mailboxes you want. If you have 1 and want one more, enter 2.
  3. Click Select and pay the invoice.

You pay for the extra mailboxes only for the days left until your next renewal, and from then on they renew together with the rest. Your renewal date doesn't change, and your free mailbox stays free. The same page also lets you move up to OX App Suite + Productivity.

Deleting a mailbox

Click Delete next to the mailbox. This deletes the mailbox, every message in it and its aliases, and it can't be undone, so save anything you need first. Deleting a mailbox doesn't reduce your bill on its own: to pay for fewer mailboxes, open a ticket and we'll change it.